Help
Support
Something broken, a purchase that did not arrive, a player behaving badly, or an idea for what we should build next — write to us. A person reads every message.
Writing a message that gets fixed faster
Our accounts are anonymous, so we cannot look you up by email address. To find your account we need:
- The app name and your username inside it.
- What you expected to happen, and what happened instead.
- Your device and iOS version, if the app crashed or froze.
- A screenshot, whenever there is something to see.
Common questions
I paid for something and did not get it
First, open the app again with a working internet connection — most purchases restore themselves. If it is still missing, send us your username and the App Store receipt Apple emailed you, and we will put it on your account manually. Refunds themselves are handled by Apple at reportaproblem.apple.com; we cannot issue them.
How do I cancel a subscription?
Subscriptions live in your Apple account, not ours: on your iPhone open Settings → your name → Subscriptions, pick the app and tap Cancel. Cancelling stops the next renewal; the current period runs to its end.
I lost my progress / I changed phones
Because accounts are anonymous, your progress is tied to the sign-in stored on your phone rather than to an email address, and it does not always survive a move to a new device. Write to us with your username — from the old phone if you still have it — and we will reconnect the account.
Someone is being abusive in chat
Report them from inside the game and they stop reaching you immediately. Then send us the username and roughly when it happened — we review reports and remove accounts that break the rules.
How do I delete my account?
In the app’s settings there is a Delete Account option. It removes your account and its game data from our servers and cannot be undone. Details are in the privacy policy.